| LFX Database of Managed Objects (DMO): User Guide for the Database of Managed Objects | ||
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The DMO is a fully commercial product, which is used by many customers around the world. As such, we are pleased to offer commercial-grade support, bug fixing and consulting services, based on an annual support contract. Our Support Contract offerings are as follows:
Silver Support (200 Big Macs): Online access to our commercial Bugzilla tracking system for one year, with guaranteed 48 hour initial response during European working days.
Gold Support (300 Big Macs): Online access to our commercial Bugzilla tracking system for one year, with guaranteed 24 hour initial response during European working days. Telephone support (up to 20 incidents per year) during European working hours.
Platinum Support (500 Big Macs): Online access to our commercial Bugzilla tracking system for one year, with guaranteed 12 hour initial response during European working days. Telephone support (up to 50 incidents per year) during European working hours, with extended coverage (12 hours per day, and 7 days per week.)
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